Privacy Policy

At AMALGAM Med, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, submit enquiries, request quotations, or interact with our products and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us, request a quotation, download a catalogue, or submit an enquiry, we may collect:

• Full name

• Company name

• Job title

• Email address

• Telephone number

• Business address

• Country or region

• Product interests

• Any additional information you voluntarily provide

Business Information

For commercial transactions, we may also collect:

• Company registration details

• Tax or VAT information (where applicable)

• Shipping and billing information

• Purchase requirements

• Procurement-related information

Technical Information

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Referral source

• Pages visited

• Date and time of access

• Website usage statistics

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We use your information to:

• Respond to enquiries and quotation requests

• Process product and service enquiries

• Provide customer support

• Supply requested product information and documentation

• Communicate regarding orders and business opportunities

• Improve our website and services

• Conduct analytics and performance monitoring

• Comply with legal and regulatory obligations

• Protect against fraud, misuse, and unauthorized access

Where permitted by law, we may also send relevant product updates, industry news, or promotional communications. You may opt out of these communications at any time.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyse website traffic

• Enhance user experience

• Maintain website security

You may manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties when necessary to operate our business, including:

• Logistics and shipping providers

• Payment and financial service providers

• IT and cloud service providers

• Customer relationship management (CRM) platforms

• Website hosting providers

• Legal, regulatory, or government authorities where required by law

All third-party service providers are expected to protect your information and use it only for the services they provide on our behalf.

5. International Data Transfers

As a global supplier of medical equipment and healthcare products, your information may be transferred to and processed in countries where we or our service providers operate.

Where required, we take appropriate measures to ensure that personal information remains protected in accordance with applicable data protection laws.

6. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Respond to enquiries

• Fulfil contractual obligations

• Maintain business records

• Comply with legal and regulatory requirements

• Resolve disputes

• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

8. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your personal information

• Restrict or object to certain processing activities

• Request a copy of your personal data

• Withdraw consent where processing is based on consent

• Lodge a complaint with the relevant data protection authority

To exercise these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our website and services are intended for business professionals and organisations.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information through our website, please contact us so we can remove the information where appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

AMALGAM Med

Address: [Company Address]

Email: info@amalgam-med.com

Phone: [Phone Number]

Website: www.amalgam-med.com

By using our website and submitting information to us, you acknowledge that you have read and understood this Privacy Policy.